Privacy Policy

Effective Date: 01.02.2025

Introduction

Prime Core (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information:

• Contact details (name, phone number, email address, mailing address)
• Service location and property details
• Payment and billing information
• Emergency contact information for locksmith services
• Vehicle information for car locksmith services

Automatically Collected Information:

• IP address and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide garage door, window, door, and locksmith services
• Schedule appointments and communicate about services
• Process payments and maintain billing records
• Respond to inquiries and provide customer support
• Improve our services and website functionality
• Send service updates and promotional communications (with consent)
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

• Service technicians and subcontractors (as necessary to provide services)
• Payment processors and financial institutions
• Legal authorities when required by law
• Business partners with your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for non-essential uses
• File complaints with privacy authorities

Contact Information

For privacy-related questions or concerns:

Prime Core
2305 Lake Shore Blvd W, Etobicoke, ON M8V 1A6
Phone: +1 437 370-4511
Email: info@primecore.ca